TAKA TAKA - Policy & Terms

Terms and Conditions

Taka Taka may amend or update these Terms and Conditions from time to time, with or without notice. The online ordering portal is administered by a third-party provider. Taka Taka is committed to ensuring the privacy of all users' (Users) information. Taka Taka will not sell or distribute personal information to any third party.

Refund Policy

No refunds will be issued unless there was a non-delivery or an error with the order. Also if the order is delayed for more than 3 hours. We will only refund/offer replacement for items that were paid but not delivered.

Order Cancellation (No Refund)

No refunds will be issued on order cancellation, unless the store manager provides approval over the phone.
Once the order preparation has started any refund is up to the stores sole discretion, so please order carefully.

Delivery Policy

All orders are subject to product availability. If an item in your order is unavailable, we will ship you the part of your order that is available and either offer a refund or a alternative to the item that is out of stock. *Additional delivery charges may apply depending on your location.

Use of the ordering platform

If the website is used (including for online ordering), you are responsible for maintaining the confidentiality of your personal details, password and payment details. By using this service, you agree to accept full responsibility for all your activities on our website and online ordering.


The Taka Taka online ordering system must only be used by persons over the age of eighteen (18) years, or otherwise under the supervision of an adult or guardian.

Taka Taka reserves the right to refuse service, terminate your access to the website or online ordering, remove or edit any content or cancel your order/s in its sole discretion and without prior notice to you.


In making the Taka Taka online ordering system (website and applications) available for use, Taka Taka merely acts as an agent of sub-franchisee stores from which the products or services will be provided (as selected by you or determined based on proximity to the delivery address) does not (except where you order from a Taka Taka corporate store) provide you with any goods or services makes no warranties or representations regarding the goods and services to be provided (including availability and delivery)


Taka Taka does not guarantee that the website or online ordering system will be free from viruses or other harmful components and you agree to hold harmless Taka Taka from any claim, judgement, loss, expense, liability from any viruses or harm suffered by you as a result of using the website, applications or online ordering and reserves the right to alter the agreed price if an incorrect price was caused by a software fault, error or malicious attack.


In using Taka Taka online ordering system (whether via the website or an application) you acknowledge that all orders are treated as an express intention to purchase the selected goods for the agreed online prices and acknowledge that you contract with the individual store from which you order and not Taka Taka (except where you order from a Taka Taka owned store) and therefore you have no claim, recourse or action against Taka Taka whatsoever (except where you order from a Taka Taka owned store) and indemnify Taka Taka from all claims, losses, judgement, liability and damage relating to a failure of the online ordering system.


Indemnity

You agree to defend, indemnify and hold harmless Taka Taka, the Master Franchisor and related corporations, affiliates, and the officers, directors, employees and agents of these entities, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to legal fees) arising from or in connection with (i) your use of and access to the website (including any online ordering and applications) (ii) your violation of any term of these Terms and Conditions of Use and (iii) your violation of any third party right, including without limitation any copyright, property, or privacy right (iv) any claim that one of your User Submissions caused damage to a third party and (v) use of the User Submissions by Taka Taka.

Who can ACCEPT TERMS and CONDITIONS OF USE

By using our platform you affirm that you are either more than 18 years of age, or possess legal parental or guardian consent, and are fully able and competent to enter into the terms, conditions, obligations, affirmations, representations, and warranties set forth in these Terms and Conditions of Use, and to abide by and comply with these Terms and Conditions of Use.

Privacy

This Privacy Policy applies to all personal information submitted by Users on the Taka Taka ordering platform (the Website) or emailed to Taka Taka, and any information that may be automatically retrieved through the services that Taka Taka offers on the Website (Services).

We value the privacy and security of the information that you share with us. This Privacy Policy describes how we collect, use, share, protect and process your information. Any information that you provide to us is used strictly to process and fulfil your purchase and/or for internal analytical purposes, as described in this Privacy Policy.

We only share information for the purposes set out in this Privacy Policy, and we will not sell or redistribute any of your information to any third party.

We use commercially reasonable efforts to protect your information from unauthorized disclosure.

We may use the information from your order to process your purchase, provide a refund, provide customer service, for promotions, to improve or customize our products and services or fulfil applicable financial, tax, legal or compliance requirements. If you have any questions or concerns related to this Privacy Policy, please contact us.

- By accessing the Website and/or using the Services, all Users consent to the collection, use, disclosure, storage and processing of their information in accordance with this Privacy Policy.

- Taka Taka reserves the right to amend or update this Privacy Policy from time to time, with or without notice to Users. All Users agree to be bound by the Privacy Policy that is in effect at the time they access the Website and/or use the Services.

- In order to use this service, all Users will need to submit certain personal information such as their email address, name, address, telephone number.

- The personal information that Users provide will only be used in connection with the Services offered by Taka Taka, to communicate with Users in relation to the Services or to co-operate with any government, industry or regulatory authorities. Taka Taka reserves the right to use data (on an anonymous basis) in relation to Users' use of the Services for marketing purposes.

- Unless expressly authorised to do so by the relevant User, Taka Taka will not disclose any User's personal information to any third party except where the disclosure relates to the purposes for which the information was collected.

- Users may request at any time to see the personal information that Taka Taka holds on their behalf or to correct or update any personal information (to the extent that Users are unable to do so on the Website).

- Users may download their personal data via the users account profile page. This page will produce a csv file that includes all relevant data.

Information Retention

Where we process User information, we retain personal information we collect from you where we have an ongoing legitimate business need to do so (as mentioned in our terms). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

Privacy Choices

- Users may request their account be deleted at any time by emailing info@ordermyfood.co.uk and requesting account deletion or by going to the users profile page and selecting delete account. This will notify the system admin that you have requested your account be deleted and will be actioned by no later than 30days.

- Taka Taka will securely store Users' personal information in UK or in any other country, data is stored on third party servers

- Taka Taka may hold Users personal information both before and after the cancellation of each User's account, but only for as long as Taka Taka is lawfully entitled to do so. After this time has lapsed this information is anonymise and user personal info is deleted

Cookies

Cookies are small files that a website, app or its service provider transfers to your computer's or device's hard drive through your web browser or through the app (if you allow), and that enable our systems to recognise your browser or device and capture and remember certain information.

We use cookies to help us remember that you’ve logged into our website, understand and save your preferences for future visits and compile aggregate data about app and site traffic and interaction so that we can offer better site experiences and tools in the future.

You can disable the use of cookies but this will have an impact on site operation.